Can't connect via FTP - Troubleshooting

There are several common reasons why you may not be able to connect successfully via FTP. This guide will help you diagnose and resolve these issues.

1. Check the correct hostname

Using the wrong hostname is the most common cause of FTP connection failures.

If nameservers not switched to Amicatek

If you haven't switched your nameservers to point to Amicatek, use these direct hostnames:

  • Linux and Windows hosting: ftp.amicatek.link
  • Managed WordPress: wordpressftp.amicatek.link

If nameservers are switched

Once nameservers point to Amicatek, you can use:

  • Standard: ftp.yourdomain.com
  • WordPress: wordpressftp.yourdomain.com

2. Verify FTP DNS record

If you've made DNS changes, ensure you have the correct CNAME record:

Required DNS records

  • For Linux/Windows:
    ftp.yourdomain.com → CNAME → ftp.amicatek.link
  • For WordPress:
    wordpressftp.yourdomain.com → CNAME → wordpressftp.amicatek.link

Without the CNAME record

Without this CNAME, you won't be able to connect using ftp.yourdomain.com.

Note: DNS changes can take up to 1 hour to propagate.

3. Ensure FTP is unlocked

Amicatek uses an FTP lock system for security. FTP must be unlocked before you can connect.

How to unlock FTP

  1. Log in to https://cp.amicatek.link
  2. Navigate to Manage Hosting
  3. Select the hosting package you want to unlock FTP for
  4. Find the FTP panel on the right side
  5. Choose unlock method:
    • By time: Unlock for specific duration
    • By IP address: Unlock for your current IP only
  6. When unlocked, you'll see:
    • Time the unlock expires
    • Option to lock it again

4. Use the correct password

Password issues are another common cause of connection failures.

Where to find your FTP password

  1. Go to your hosting package management page
  2. Look for the FTP Details section
  3. Use the password shown there (not your control panel password)

Password visibility

  • Main FTP account: Password visible on right side
  • Additional accounts: Passwords are encrypted for security
  • Password changes: Usually processed immediately

Additional troubleshooting steps

Check your firewall

  • Temporarily disable Windows Firewall or antivirus
  • Add FileZilla to firewall exceptions
  • Try connecting from a different network

Try passive mode

  1. Open FileZilla
  2. Go to Edit → Settings
  3. Select Connection → FTP
  4. Choose Passive transfer mode
  5. Click OK and try connecting again

Port configuration

  • Standard FTP port: 21
  • FTPS port: 990 (if using secure FTP)
  • Alternative ports: Check with your ISP for blocks

Common error messages

"Connection timed out"

  • Check hostname is correct
  • Verify FTP is unlocked
  • Try direct hostname (ftp.amicatek.link)
  • Check firewall settings

"530 Login incorrect"

  • Verify username and password
  • Ensure FTP access is unlocked
  • Check for typing errors
  • Reset FTP password if needed

"Could not connect to server"

  • Check internet connection
  • Verify hostname spelling
  • Try alternative hostname
  • Check DNS propagation

Testing your connection

Using command line

Test basic connectivity with command prompt:

ping ftp.amicatek.link
telnet ftp.amicatek.link 21

Online FTP testers

  • Use online FTP connection testers
  • Check from different locations
  • Verify port accessibility

When to contact support

Contact Amicatek support if:

  • You've tried all troubleshooting steps
  • FTP was working but suddenly stopped
  • You're getting unusual error messages
  • DNS records appear correct but connection still fails

Information to provide

  • Exact error message
  • FTP client and version
  • Hostname you're trying to use
  • Whether FTP is unlocked
  • Your current IP address
Security Note: Always ensure FTP is locked when not in use. The FTP lock system protects your hosting package from unauthorized access.
Quick Fix: Most FTP connection issues are resolved by ensuring FTP is unlocked and using the correct hostname for your setup.