Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by Amicatek (“we,” “us,” or “our”), including our website (amicatek.com), control panel (amicatek.link), and all related services such as WordPress Maintenance, Hacked Website Repair, Speed Optimization, WordPress Cloud Hosting, Custom Development, Technical SEO, Artificial Intelligence services, and Consultancy.

By accessing our services or creating an account, you agree to these Terms. If you do not agree, please do not use our services.

2. Information About Us

Amicatek provides WordPress services, hosting solutions, and related technology services. Our primary communication method is via email, including newsletters that inform you of changes to our services, billing, planned maintenance, and account access information. By placing an order for our Services, you consent to receiving these communications.

These Terms shall be governed by applicable laws. Any dispute arising from or related to these Terms shall be subject to the jurisdiction of the appropriate courts.

3. Service Definitions

3.1 WordPress Maintenance

We provide various maintenance plans (Essentials, Pro, Premium, and Business) to keep your WordPress site secure, updated, and running smoothly. Services include:

• Regular backups of website and database
• WordPress core, plugin, and theme updates
• Security monitoring and malware scanning
• Uptime monitoring
• Performance optimizations
• Technical support and bug fixes (hours vary by plan)
• Technical SEO (Premium and Business plans)
• WooCommerce support (Business plan)

3.2 Hacked Website Repair

Our malware removal service includes:

• Complete scanning of website files and database
• Manual code inspection to find hidden backdoors
• Removal of malicious code and infected files
• Implementation of security measures
• Blacklist removal assistance
• 90-day guarantee for cleaned websites

3.3 Speed Optimization

Our WordPress performance optimization services include:

• Server-side and client-side caching configuration
• CDN setup and configuration
• Image optimization and conversion
• Video optimization
• Lazy loading implementation
• JavaScript delay and defer
• CSS, JS, and HTML minification
• Database optimization
• Core Web Vitals improvement

3.4 WordPress Cloud Hosting

Our managed WordPress hosting includes:

• Autoscaling cloud platform
• Free global CDN and edge cache
• WordPress staging and cloning
• One-click migrations
• 24/7 expert support
• Green hosting (powered by renewable energy)
• DDoS protection and Web Application Firewall
• Free SSL certificates

3.5 Other Services

• Custom Development: Tailored WordPress solutions including plugin development, theme customization, and third-party integrations
• Technical SEO: Technical optimization for search engines including site architecture, schema markup, and performance improvements
• Artificial Intelligence services: AI integration with WordPress including chatbots, content generation, and automation
• Consultancy: Expert advice on WordPress implementation, optimization, and strategy

4. Your Status

4.1 Eligibility

By placing an order through our website, you warrant that:

• You are legally capable of entering into binding contracts
• You are at least 18 years old

4.2 Business Representation

If you are acting on behalf of a company or other business, you warrant that you personally have the authority to bind that company or business on whose behalf you are placing an order.

5. The Order Process

5.1 Account Registration

You can only place an order with us after successfully registering an account. Information provided during registration must be complete and accurate. We may block access to your account if we reasonably believe that the information you have supplied is inaccurate.

5.2 Order Confirmation

Before submitting an order, you will be shown a summary including details of the Services you wish to order and the price payable. We will provide confirmation of the Services you have ordered via email.

5.3 Contract Formation

After placing an order, you will receive an email from us accepting your order and, if appropriate, letting you know that the service you have purchased has been activated. The contract between us will only be formed when we send you this acceptance confirmation.

6. Price and Payment

6.1 Pricing

The price of any Services will be as quoted on our website (exclusive of applicable taxes). The total cost of your order will be set out clearly before you submit your order.

6.2 Price Changes

Prices are subject to change at any time. We will notify you of price changes at least 14 days before the increase comes into force. If you do not cancel, you will be deemed to have accepted the new prices.

6.3 Payment Methods

We accept payment via credit card, debit card, and other methods specified during checkout. For subscription services, you authorize us to charge you on a recurring basis until cancellation.

6.4 Payment Failures

If your chosen payment method is not authorized, you authorize us to seek payment from any other payment method registered against your account. If we fail to authorize payment, your account may be suspended.

6.5 Debt Recovery

We reserve the right to recover any outstanding amounts due, including referring the debt to an external recovery agent if necessary. In such cases, you may become liable for additional fees and charges.

7. Service Quality and Support

7.1 Quality Commitment

We warrant that our Services will be provided with reasonable care and skill, subject to the provisions of these Terms.

7.2 Support Services

Our support team will help resolve problems you have with the Services. Support is provided via online support ticket or online chat system, not via telephone.

7.3 Service-Specific Guarantees

• WordPress Maintenance: We guarantee uptime as specified in your chosen plan.
• Hacked Website Repair: We provide a 90-day guarantee. If your website gets infected again within 90 days of our cleanup, we’ll fix it at no additional cost, provided you’ve followed our security recommendations.
• Speed Optimization: We guarantee improved Core Web Vitals and PageSpeed scores.
• WordPress Cloud Hosting: We offer a 30-day money-back guarantee for new accounts.

7.4 Limitations

We will not be liable for quality issues if:

• You fail to notify us promptly of the issue
• You fail to follow our instructions regarding use of the Services
• You alter the Services without our consent
• The problem arises because of misuse

8. Hosting Service Specifics

8.1 Access to Hosting Services

It is your responsibility to ensure necessary arrangements for access to our Hosting Services. You are also responsible for ensuring that all persons who access our Services through your account are aware of these Terms.

8.2 Service Availability

We do not warrant that access to our services will be uninterrupted or error-free, but we shall use reasonable endeavors to keep downtime to a minimum.

8.3 Usage Limitations

• Bandwidth: Your hosting package includes a specific monthly bandwidth allowance. If exceeded, your service may be suspended until the next calendar month or you may upgrade to a package with higher allowance.
• CPU Usage: Unless your package includes a virtual private server, you will only be allowed to use a maximum of 10% of our server’s processing capacity.
• Email: Your hosting package includes a specified number of mailboxes. Mailboxes not accessed for 100 consecutive days may be automatically deleted.

8.4 Autoscaling Technology

Our WordPress Cloud Hosting uses autoscaling technology to adjust resources based on your website’s needs. While this system helps maintain performance during traffic spikes, it cannot compensate for poorly coded websites or plugins.

8.5 Data Backups

It is your responsibility to maintain appropriate and up-to-date backups of your data, information, or other material. While we provide backup tools and follow archiving procedures, we will not be responsible for any loss, destruction, alteration, or disclosure of your material caused by you or any third party.

8.6 WordPress Migrations

For migration services, you warrant that you have all necessary rights to the website being migrated. We are not responsible for any issues arising from third-party hosting providers during the migration process.

9. Domain Name Services

9.1 Domain Registration

If you purchase domain registration services:

• We will endeavor to procure the registration of the domain name you request
• We are not liable if the domain registry refuses to register your requested domain name
• Registration is subject to the relevant domain name registry’s terms and conditions
• You are responsible for ensuring awareness of and compliance with those terms
• Registration is only successful when you appear as the registrant on the appropriate “whois” database

9.2 Domain Ownership and Renewals

• You confirm that you are the legal owner of any domain name (or have authority to use such domain)
• We will send renewal notices before the renewal date to the email registered with your account
• You authorize us to automatically renew domain names unless you cancel in accordance with these Terms
• The renewal price will be as set out in the renewals page of the customer administration area

10. Maintenance Service Specifics

10.1 Scope of Maintenance

Our WordPress Maintenance service includes regular updates to WordPress core, plugins, and themes, security monitoring, backups, and technical support as specified in your chosen plan.

10.2 Update Procedure

We perform updates in a testing environment before applying them to your live site to minimize risks. However, we cannot guarantee that all updates will be compatible with your specific configuration.

10.3 Content Edits

Depending on your plan, we may provide limited content editing services. Extensive design changes or development work is not included in standard maintenance plans and may require additional fees.

11. Security and Repair Service Specifics

11.1 Malware Removal Process

Our malware removal service is performed manually by our security experts. We identify and remove malicious code while preserving legitimate functionality.

11.2 Post-Cleanup Security

After removing malware, we implement security measures to help prevent future attacks. However, we cannot guarantee that your site will not be compromised again, especially if you install vulnerable components or fail to follow security best practices.

11.3 Blacklist Removal

While we assist with submitting reconsideration requests to search engines and security services after cleaning your site, we cannot guarantee how quickly these third parties will remove blacklist warnings.

12. Intellectual Property Rights

12.1 Your Materials

You retain all intellectual property rights in your material and grant us a worldwide, non-exclusive, royalty-free license to use, store, and maintain your material on our servers and publish it on the Internet for the purpose of providing services to you.

12.2 Your Warranties

You warrant that your material does not infringe the intellectual property rights of any third party and that you have the authority to grant us the license to use it.

12.3 Indemnification

You will defend, indemnify, and hold us harmless against claims arising out of your use of the Services or any claim that your material infringes the intellectual property rights of a third party.

12.4 Our Software

If you download software from our website, we grant you a non-exclusive, non-transferable, royalty-free license to use that software for the purpose set out on our website. This license terminates when we stop providing services to you.

13. Limitation of Liability

13.1 General Limitation

We do not monitor and will not have liability for your material or communications transmitted through our Services. Due to the public nature of the Internet, we shall not be liable for the protection of privacy of electronic mail or information transferred through the Internet.

13.2 Exclusions

We do not exclude or limit liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any matter for which it would be illegal to exclude liability

13.3 Types of Loss

We will not be responsible for the following types of losses (direct, indirect, or consequential):

• Loss of income or revenue
• Loss of business
• Loss of profits or contracts
• Loss of anticipated savings
• Loss of goodwill
• Loss of software or data
• Wasted expenditure
• Wasted management or office time

13.4 Liability Cap

Our maximum aggregate liability under these Terms shall not exceed 100% of the price you paid for the Services during the 12 months preceding the event giving rise to the liability.

13.5 Insurance Recommendation

You are advised to acquire business interruption insurance or other appropriate insurance to protect you and your business in the event of service interruption.

14. Duration of Services and Cancellation

14.1 Contract Duration

For subscription services (such as WordPress Maintenance and Cloud Hosting), the contract will commence on the date we send you our acceptance confirmation and continue until terminated according to these Terms.

14.2 Cancellation by You

You may cancel subscription services:

• As a Consumer, via our online support ticket or live chat system
• By informing us of your decision to cancel with a clear statement
• By exercising your right as a Consumer to cancel within the “cooling-off period” (within 14 days of purchase)

14.3 Cancellation Process

As part of our cancellation process, you must re-confirm your cancellation request via our support ticket or live chat system, or we will continue to supply the relevant Services. Cancellations cannot be processed by letter, email, or telephone.

14.4 Refunds and Guarantees

• WordPress Maintenance: We offer a 30-day trial period with no obligation.
• Hacked Website Repair: We provide a 90-day guarantee for our cleanup service.
• Speed Optimization: We guarantee improved performance or a refund.
• WordPress Cloud Hosting: We offer a 30-day money-back guarantee for new accounts.

14.5 Non-Refundable Services

Domain registrations, SSL certificates, and certain add-on products are non-refundable.

14.6 Cancellation by Us

We may terminate the contract:

• By giving you 30 days’ advance notice by email
• Without notice if you breach these Terms
• If you fail to make payment when due

14.7 Data Deletion

If you cancel your Services, any data we hold or host in relation to the canceled Services will be deleted from our system according to our data retention policy. You are strongly advised to make appropriate copies of such data before cancellation.

15. Events Outside Our Control

15.1 Force Majeure

We will not be liable for any failure to perform or delay in performance due to events outside our reasonable control (“Force Majeure Event”), including:

• Misuse or interference with our servers or systems
• Strikes or industrial action
• Civil commotion, riot, invasion, terrorist attack
• Natural disasters
• Telecommunications network failures
• Acts, decrees, or restrictions of any government

15.2 Effect of Force Majeure

Our performance will be deemed suspended during a Force Majeure Event, and we will have an extension of time for performance. We will use reasonable efforts to bring the Force Majeure Event to a close or find a solution.

16. Data Protection and Privacy

16.1 GDPR and LGPD Compliance

We comply with the General Data Protection Regulation (GDPR) and the Brazilian General Data Protection Law (LGPD). We process personal data as described in our Privacy Policy.

16.2 Data Processing

In providing our services, we may process data on your behalf. In such cases, you remain the data controller, and we are the data processor.

16.3 Data Security

We implement appropriate technical and organizational measures to protect your data. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

17. Additional Provisions

17.1 Notices

• All notices from you to us must be given through our online system.
• We may provide notices to you via email or by posting on our website.

17.2 Assignment

• You may not transfer or assign these Terms without our prior written consent.
• We may transfer, assign, charge, or subcontract these Terms at any time.

17.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.4 Entire Agreement

These Terms constitute the entire agreement between us regarding the Services and supersede any prior agreements or understandings.

17.5 Changes to Terms

We reserve the right to revise these Terms from time to time. You will be subject to the Terms in force at the time you order services, unless changes are required by law or governmental authority.

18. Contact Information

If you have any questions about these Terms, please contact us at:

• Email: ola@amicatek.com
• Website: https://amicatek.com/en/contact-us/

Last updated: April 29th, 2025